Terms and Conditions of car-logistics.com
Last updated: 20 October 2026
Introduction
These Terms govern, in a legally binding manner, the use of this Website and any other Agreement or legal relationship with the Owner connected with it. Words beginning with a capital letter have the meaning given to them in the section "Definitions and legal references" below.
The User must read this document with care.
The provider of this Website is:
C.A.R. LOGISTICS LTD., Brunnmattstrasse 5, CH-3174 Thörishaus BE, Schweiz
Owner contact email: carlog@car-logistics.com
General Contractual Terms
General Conditions (2009) of Classic Automobile Relocation Logistics Ltd. Valid as of 1 July 2009
Introduction
Classic Automobile Relocation Logistics AG (CarLog) hereby issues, for the first time as of 1 July 2009, General Conditions (GC).
The purpose of the General Conditions is to supplement the provisions of applicable law.
Scope of Application
Art. 1 The GC shall apply to all orders executed by CarLog insofar as they are not contrary to mandatory provisions of applicable law.
They encompass all fields of activity of the forwarder as specified below. Any agreements deviating from these GC must be made in writing.
Fields of Activity
Art. 2 A distinction is made between three fields of activity:
- The Forwarder as an Intermediary
In this function, the forwarder acts purely as an intermediary.
For the account of its customer, the forwarder concludes contracts with carriers, forwarders, customs agents, warehousing companies and other involved subcontractors.
- The Forwarder as a Carrier
In the following exhaustively listed cases, the forwarder shall have the status of a carrier:
- In the case of contracting in its own name, i.e. where transport is carried out using its own means.
- If it issues its own transport document containing a delivery undertaking, such as a through bill of lading (Multimodal Transport Document), etc.
- In purely European land transport operations (except transport carried out purely by rail), unless the forwarder expressly designates itself as an intermediary and acts accordingly.
- The Forwarder as Provider of Additional Services
The forwarder may also provide additional services (customs clearance, logistics transactions, warehousing, etc.). Such services may be directly, indirectly or not at all connected with a transport operation.
Offers
Art. 3 Offers shall cease to be valid if not accepted within 30 days after being issued.
Placing of Orders
Art. 4 Orders shall be submitted to the forwarder in writing or by electronic means.
If an order is placed orally or by telephone, the customer shall bear the risk of incorrect or incomplete transmission until written confirmation has been received by the forwarder.
Art. 5 The order shall contain all information required for proper execution, including any information relating to regulated goods (e.g. hazardous goods) and goods requiring special handling.
Art. 6 The text contained in documents attached to the order shall not be deemed part of the order unless expressly designated as such by the customer.
Special Provisions
Art. 7 Examination
The forwarder shall carefully review the order entrusted to it. However, it shall not be obliged to inspect the contents of transport containers or consignments, nor to verify weights or dimensions.
Should ambiguities arise, the forwarder shall clarify them with the customer as soon as reasonably possible.
Art. 8 Delivery Times
Delivery time guarantees must be agreed in writing.
Such agreements must at least specify the latest delivery date and the agreed surcharge.
Art. 9 Interest in Delivery
Any agreement excluding contractual limitations of liability must be made in writing.
Such agreement must at least specify the maximum amount of liability and the agreed surcharge.
Art. 10 Origin Marks
If the true destination is not to become known to the consignor or the origin of the goods is not to become known to the consignee, the forwarder must be informed thereof in writing.
If the consignee instructs the forwarder to redirect the goods to a third party, the forwarder shall not disclose to such third party, even without specific instructions, the name of the original consignor or the origin of the goods.
Origin marks shall only be removed upon written request.
Art. 11 Valuable Goods
The customer must designate valuable goods (goods requiring special handling due to their value) as such in the order.
Art. 12 First Loading / Final Unloading
Unless otherwise agreed, first loading of the means of transport and transport containers shall be the responsibility of the consignor, while final unloading shall be the responsibility of the consignee.
If the driver assists with first loading or final unloading, or performs such handling operations alone at the express request of the consignor or consignee, the driver shall be deemed an auxiliary person of the consignor or consignee respectively.
Art. 13 Transport Insurance
The forwarder shall arrange transport insurance only upon the customer’s express written request.
The forwarder’s role shall be limited to procuring suitable transport insurance.
If the instruction merely requires the arrangement of transport insurance in general terms, the forwarder shall procure transport insurance “against all risks”.
If this is not possible or if uncertainties exist regarding the scope of coverage, the forwarder shall clarify the matter with the customer.
Art. 14 Warehousing
If the forwarder accepts a warehousing order, the regulations governing the warehouse used shall form an integral part of the contract between the forwarder and the customer.
Art. 15 Unforeseen Intermediate Storage
If the consignee fails to accept the goods at destination, or if the goods are delayed in transit for reasons beyond the control of the forwarder, the goods shall be stored at the customer’s risk and expense.
The forwarder shall inform the customer as soon as reasonably possible in all cases, and the transport insurer if transport insurance was arranged by the forwarder.
The customer shall bear all resulting costs on an ongoing basis.
Art. 16 Cash-on-Delivery (COD)
Cash-on-delivery collections shall only be effected upon written instruction of the customer.
Delivery shall be made exclusively against an irrevocable bank confirmation in favour of the customer or against a banker’s draft issued in favour of the customer in the prescribed currency.
The forwarder shall not be liable for exchange rate losses.
A collection commission shall be charged for the handling of COD shipments.
Art. 17 Additional Charges and Reimbursements
The forwarder shall not be responsible for incorrect charging of freight, customs duties, levies or similar charges unless caused by the forwarder itself.
Upon presentation of the relevant supporting documents, the customer shall be obliged to immediately pay any additional freight, customs duties, levies or similar charges that were originally undercharged.
The forwarder shall in turn promptly reimburse any freight, customs duties, levies or similar charges that were originally overcharged to the entitled party.
Customer’s Liability
Art. 18 The customer shall be liable for its own errors and omissions as well as those of its subcontractors, in particular for all consequences arising from:
- Packaging not suitable for the agreed transport operation.
- Incorrect, inaccurate or missing information in the order, on the packaging or on the goods themselves, particularly in respect of goods which, due to their characteristics, cannot be accepted or can only be accepted under special conditions, or whose handling is subject to special regulations.
- Failure to provide or delayed provision of the required documents.
Liability of the Forwarder
Art. 19 Basic Principle
The forwarder shall be liable to the customer for diligent execution of the order.
Art. 20 Force Majeure
The forwarder shall be released from all liability where damage is caused by circumstances which neither the forwarder nor its subcontractors could avoid and/or whose consequences they could not prevent.
Liability as an Intermediary (pursuant to Art. 2 No. 1)
Art. 21 Subcontractors
Where subcontractors (carriers, forwarders, customs agents, warehouse keepers, etc.) are engaged, the forwarder shall only be liable for their careful selection and instruction.
In the event of damage caused by a subcontractor, the forwarder shall assert the customer’s claim against the responsible party.
At the customer’s request, and where appropriate, the forwarder shall proceed against the subcontractor at the customer’s expense and risk.
The forwarder shall be entitled to reimbursement of its expenses and to a reasonable commission.
Upon request, the forwarder shall assign its rights against the subcontractor to the customer.
Art. 22 Limitation of Liability
The liability of the forwarder shall be limited:
- For loss of or damage to goods, to a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment.
- For losses caused by delay, to the amount of the freight charges.
- For damages arising from additional services (customs clearance, etc.), to the amount of the actual damage incurred.
The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.
Liability as a Carrier (pursuant to Art. 2 No. 2)
Art. 23 Basic Principle
The forwarder shall bear carrier’s liability for the entire transport route.
This shall not apply where the forwarder’s assumption of carrier status is limited to only a part of the transport route.
Art. 24 End of Liability
The forwarder’s liability shall end at the time the transported goods are accepted by the consignee or its authorised representative.
The applicable notification periods for hidden defects shall remain reserved.
Art. 25 Limitation of Liability
For loss of or damage to the transported goods, the liability of the forwarder acting as carrier shall be limited as follows:
- In accordance with the liability provisions applicable to the section of transport during which the damage occurred, or pursuant to any liability provisions contained in the transport document itself.
- To a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment in the case of cross-border European and domestic Swiss road transport, provided such transport is not performed exclusively by rail.
For damages caused by delay, the forwarder’s liability shall be limited to the amount of the freight charges.
The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.
Liability as Provider of Additional Services (Customs Clearance, Logistics Transactions, Warehousing, etc.) (pursuant to Art. 2 No. 3)
Art. 26 Limitation of Liability
The liability of the forwarder shall be limited:
- For loss of or damage to goods, to a maximum of 8.33 Special Drawing Rights per kilogram gross weight of the affected part of the consignment.
- For additional services (customs clearance, logistics transactions, warehousing, etc.), to the amount of the actual damage incurred.
The maximum aggregate liability per event shall be limited to 20,000 Special Drawing Rights.
Payment Terms
Art. 27 The forwarder’s invoices shall become due upon issuance.
Upon default, default interest of 1.2% per commenced month shall be payable.
Art. 28 The forwarder shall not be obliged to advance freight charges, customs duties, levies or similar charges.
The forwarder may request advance payments from the customer in the respective currency.
Where the forwarder advances such amounts, the customer shall pay an advance commission and reimburse any substantiated exchange rate losses.
Art. 29 The forwarder may collect claims relating to a specific consignment directly against such transported goods.
Art. 30 If the customer instructs the forwarder to collect freight charges, customs duties, levies or similar charges from the consignee or a third party, and such party cannot or refuses to pay the forwarder’s claim, the customer shall remain liable therefor.
Re-routing / Withdrawal by the Customer
Art. 31 The customer shall have the right to re-route a transport operation already in execution against full compensation of all resulting damages and costs incurred by the forwarder.
Any withdrawal by the customer must be made in writing.
In the event of withdrawal within 14 calendar days prior to the scheduled move, 30% of the quoted amount shall be payable as a lump-sum compensation for expenses, efforts and administrative costs.
In the event of withdrawal within 48 hours prior to the scheduled move, 80% of the quoted amount shall be payable.
Should the forwarder prove higher damages, such damages shall also be compensated.
Right of Retention
Art. 32 Goods handed over or otherwise coming into the possession of the forwarder shall serve as security for the outstanding balance arising from the entire business relationship with the customer.
If payment is not made within a payment period set by the forwarder under threat of enforcement, the forwarder shall be entitled, without further formalities, to realise such goods by private sale at the best obtainable price.
Limitation Period
Art. 33 Subject to mandatory statutory provisions, all claims against the forwarder shall become time-barred after one year.
The limitation period shall commence upon delivery of the transported goods or, in the case of destruction, loss or delay, on the date on which delivery should have occurred.
For other services, the limitation period shall commence on the date on which the service was rendered or should have been rendered.
Jurisdiction and Applicable Law
Art. 34 The registered office of the forwarder shall be the exclusive place of jurisdiction for all disputes arising between the contracting parties.
Swiss law shall apply.
Original Text
Art. 35 The CarLog GC are drafted in German and English and may also be translated into other languages.
In the event of discrepancies, the German version shall prevail.
Terms of use
Unless stated otherwise, the rules in this section apply generally whenever the User uses this Website.
In particular situations, individual or additional conditions governing use or access may apply; where they do, this document also indicates them.
Content on this Website
Except where stated otherwise or where it is clearly recognisable, all content available on this Website belongs to, or is supplied by, the Owner or its licensors.
The Owner does its utmost to make sure that content offered on this Website does not infringe any applicable legal provision or any third-party right. Even so, this result may not always be achievable.
Where this happens, and without prejudice to any legal prerogative the User has to enforce their rights, the Owner kindly asks the User to report related complaints preferably via the contact details given in this document.
Access to external resources
The User may be able to access, through this Website, external resources that third parties provide. The User acknowledges and accepts that such resources are outside the Owner's control and that the Owner is therefore not responsible for their content or availability.
Any conditions applying to resources provided by third parties, including those governing any possible grant of rights in content, follow from each third party's own terms and conditions or, where there are none, from applicable statutory law.
Acceptable use
The User may use this Website and the Service only within the scope for which they are provided, in accordance with these Terms and applicable law.
The User alone is responsible for ensuring that their use of this Website and/or the Service does not violate any applicable law, regulation or third-party right.
Common provisions
No waiver
If the Owner does not assert a right or provision under these Terms, this shall not be treated as a waiver of that right or provision. No waiver shall be regarded as a further or continuing waiver of that term or of any other term.
Service interruption
To keep the Service at the best possible level, the Owner reserves the right to interrupt it for maintenance, system updates or any other changes, and will inform the User appropriately.
The Owner may also, within the limits set by law, decide to suspend or discontinue the Service entirely. Should the Service be discontinued, the Owner will cooperate with Users so that they can withdraw personal data or information, and the Owner will respect Users' rights regarding continued use of the product and/or compensation, as provided for by applicable law.
In addition, the Service may be unavailable for reasons beyond the Owner's reasonable control, such as force majeure events (for example, breakdowns of infrastructure or blackouts).
Service reselling
Without the Owner's express prior written permission, given either directly or through a legitimate reselling programme, the User may not copy, reproduce, duplicate, sell, resell or exploit any part of this Website and of its Service.
Intellectual property rights
Without prejudice to any provision of these Terms that is more specific, all intellectual property rights relating to this Website, including copyright, trademark, patent and design rights, belong exclusively to the Owner or its licensors and enjoy the protection afforded by applicable laws or international treaties on intellectual property.
All trademarks, whether nominal or figurative, as well as every other mark, trade name, service mark, word mark, illustration, image or logo that appears in connection with this Website, are and remain exclusively owned by the Owner or its licensors and enjoy the protection afforded by applicable laws or international treaties on intellectual property.
Changes to these Terms
At any time, the Owner reserves the right to amend or otherwise change these Terms. In that case, the Owner will inform the User of the changes appropriately.
Any such change will take effect in the Owner's relationship with the User only from the date communicated to the User onwards.
If the User continues to use the Service, this will signify that the User accepts the revised Terms.
If the User does not want the changes to be binding on them, the User must stop using the Service; the User may also terminate the Agreement.
The relationship before the User's acceptance is governed by the previous version that applied. Any previous version can be obtained by the User from the Owner.
Assignment of contract
While taking the User's legitimate interests into account, the Owner reserves the right to subcontract, transfer, assign or dispose of by novation any or all rights or obligations arising under these Terms.
The provisions on changes to these Terms apply accordingly.
Without the Owner's written permission, the User may not assign or transfer, in any way, their rights or obligations under these Terms.
Contacts
Any communication concerning the use of this Website must be sent via the contact details given in this document.
Severability
If, under applicable law, any provision of these Terms is deemed to be or becomes invalid or unenforceable, the invalidity or unenforceability of that provision shall leave the validity of the remaining provisions unaffected, and they shall continue in full force and effect.
Definitions and legal references
- This Website (or this Application): the property through which the Service is provided.
- Agreement: any relationship between the Owner and the User, whether legally binding or contractual; these Terms govern each such relationship.
- Owner (or We): the natural person(s) or legal entity providing this Website and/or the Service to Users.
- Service: the service that this Website provides, as set out in these Terms and on this Website.
- Terms: all provisions, as set out in this document and in any other related documents or agreements, that apply to using this Website and/or the Service, as updated from time to time.
- User (or You): any natural person or legal entity that uses this Website.
Questions
We do our best to make your experience a positive one, but we understand that issues between us and our users may occasionally arise. If this happens, please feel free to contact us at carlog@car-logistics.com.
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